Pickup In-Store
The In-Store Pickup service allows you to buy online and pick up your order directly from our store for free.
A fast, practical solution with no shipping costs.
Please note:
In-store, it is only possible to exchange for a different size, subject to product availability. It is not possible to change the model or color directly in-store.
If you wish to purchase another item, you will need to place a new online order. The original order will be refunded as per the applicable terms.
In-store, it is only possible to exchange for a different size, subject to product availability. It is not possible to change the model or color directly in-store.
If you wish to purchase another item, you will need to place a new online order. The original order will be refunded as per the applicable terms.
How it works
- Purchase the desired products directly from our online store.
- Complete the online payment via Credit Card, PayPal, Shop Pay, Klarna, or other methods available at checkout.
- During checkout, select the “In-Store Pickup” delivery option.
- You will receive an initial automatic email confirming your order.
Then, wait for a second email confirming that the product is ready for pickup. - Go to the selected store with:
- a valid ID;
- your order number or confirmation.
- If you wish, you can try on the product directly in the store, respecting any waiting times or store priorities.
- If the product is not suitable, you can:
- request a size exchange, if available;
- cancel the purchase and request an online refund.
The store cannot issue cash, vouchers, or direct refunds. - The order must be picked up within 2 days of availability confirmation.
After this period, the order may be automatically canceled.
Quick availability:
In many cases, your order will be ready for pickup in about 30 minutes, subject to opening hours and the availability of the selected store.
Useful information
- A signature confirming delivery may be requested at the time of pickup.
- The document presented must match the details provided in the order.
- Orders are available for pickup only during the opening hours of the selected store.
- Returns can be made according to the procedures indicated in the Returns section of the website.
- In case of a refund, the amount will be credited back online exclusively via the original payment method.
- Orders with in-store pickup may benefit from priority handling at the store.