How to request a return

You can request a return, following the instructions, within 14 days of receiving your order.

1) Access your account via the shipping/order confirmation email or via the link on the website customer account (by entering the email used when placing the order and the authentication code received).

1) Log in to your account and check your order history by clicking on the appropriate icon on the website, using the link in the order confirmation email, or by directly accessing this link.

2) Enter the same email address used for your order and type the authentication code you will receive via email into the appropriate field.

3) Select the relevant order and click on "Request return".

4) Select the product you wish to return and indicate the reason for the return. Finally, click the “Request return” button.

5) After submitting the request, a confirmation message will be displayed stating "Return request submitted".

6) Our team will review the request and email you the return shipping instructions.

If you encounter any difficulties during the process, you can contact our customer service by email: we will be happy to help you.

 Proceed with the Return Request