General Terms and Conditions of Sale

Last updated: 14/05/2026

Preamble

These General Terms and Conditions of Sale govern the offering and sale of products carried out through the e-commerce website of www.rocale.it (hereinafter "Website").

The Website is managed by SUGO Solutions on behalf of Rocalè S.r.l. unipersonale (hereinafter "Seller").

These conditions exclusively regulate purchases made on the Website by users who qualify as final consumers according to current legislation.

1. Information about the seller

Rocalè S.r.l. unipersonale
Via Nicola Piccinni 3
20131 Milan (MI) – Italy
VAT / Tax Code 07692410967
REA MI – 1975981

Payments, refunds, and monetary transactions are handled by:

Sugo S.n.c. di Federico Sacchi e Cristian Antolini
Via G. Matteotti 154
40014 Crevalcore (BO) – Italy
VAT 03269341206
REA BO – 505415

2. Service recipients

Purchases on the Website are permitted exclusively to:

adult individuals;
final consumers;
users with the legal capacity to enter into binding contracts;
users with a valid email address.

The Seller reserves the right to refuse orders that do not comply with these conditions or are placed by individuals who do not qualify as final consumers.

3. Purchase procedure

Purchases can be made with or without customer account registration.

To purchase a product, simply:

select the product and any variant/size;
add it to the cart;
proceed to checkout;
enter the required data;
choose shipping and payment method;
confirm the order.

Adding a product to the cart does not guarantee its availability until the order is completed.

Before submitting the order, the customer can verify:

personal details;
shipping address;
selected products;
shipping costs;
total order;
chosen payment method.

4. Conclusion of the contract

The submission of the order constitutes a binding purchase proposal.

After submitting the order, the customer will receive an automatic email confirming receipt of the order, which does not constitute acceptance of the contract.

The contract is considered concluded only when the Seller sends a subsequent email confirming the order and shipment of the products.

The Seller reserves the right not to accept orders in case of:

product unavailability;
incomplete or incorrect data;
payment issues;
anomalous or suspicious orders;
obvious errors in price or description.

5. Products, availability, and prices

All prices are expressed in Euros (€) and include VAT where applicable.

Shipping costs are indicated during checkout before order confirmation.

Product availability is constantly updated, but a temporary discrepancy may occur due to simultaneous online sales or in physical stores.

The Seller reserves the right to change prices, availability, and catalog at any time without notice.

6. Legal guarantee

All products sold on the Website are covered by the legal guarantee of conformity provided by the Consumer Code.

The guarantee lasts 24 months for conformity defects existing at the time of delivery.

For assistance, please contact: support@rocale.it

7. Payment methods

The Website accepts, depending on the destination country and availability:

Credit/debit cards;
PayPal;
PayPal installment payment;
Klarna;
Bank transfer;
Cash on delivery (Italy only and for permitted amounts).

Payments are managed through secure platforms and SSL protocols.

8. Coupons and discount codes

Any discount codes:

are personal and non-transferable;
may have time or product limitations;
may not be cumulative;
must be entered at checkout before order confirmation.

9. Shipping and delivery

Shipments are made via national and international couriers.

For non-EU shipments, any customs duties, import taxes, or local charges are the responsibility of the customer.

Upon shipment, the order tracking will be sent.

The customer is required to check the integrity of the package upon delivery and report any anomalies to the courier.

10. Right of withdrawal

The consumer customer has the right to withdraw from the purchase within 14 days of product delivery, without the obligation to provide a reason.

Products must be returned:

intact;
unused;
complete with original packaging;
with original labels and accessories.

Return shipping costs are borne by the customer unless otherwise agreed.

The right of withdrawal does not apply to:

personalized products;
sealed products opened for hygiene reasons;
used or damaged items.

11. Defective or non-compliant products

In the event of defective products or products that do not conform to the order, the customer must contact customer assistance providing all details and any required photographic documentation.

In case of confirmed defect, the Seller will proceed with replacement, repair, or refund as provided by current legislation.